FREE ONLINE SUPPORT0800 211 8511Terms of Service (TOS)
Terms of Service (TOS)
1.) Account Setup
We will setup your hosting account after we have received payment for the web hosting and we and/or our payment partner(s) have screened the order(s) to eliminate any fraudulent activity. It is your responsibility to provide us with an email address that is NOT associated with any domains you are signing up under.
All services provided by us may only be used for lawful purposes. This includes, but is not limited to: copyrighted material and material we judge to be threatening, abusive, racist, religious hatred or obscene.
Some examples of unacceptable material include, but are not limited to:
IRC Bots Warez Sites Pirated Software Hate sites Hack programs and archives Websites that encourage terrorism, murder, religious hatred or other unlawful behaviour Adult Content (Pornography)
We reserve the right to terminate any account without prior notice which may contain any of the above unacceptable material or any other material we believe to be unacceptable in any way.
3.) Spam Policy - Zero Tolerance
We have a zero tolerance stance against the sending of unsolicited e-mail, bulk emailing and spam of any description. "Safe lists" and "double opt-ins" will be regarded as spam and treated accordingly. Any user found sending out spam will have their account terminated immediately and without prior notice.
We reserve the right to request changes, or disable as necessary any web site, account, database or other component that does not comply with this policy, at our sole discretion. We also reserve the right to make any such modifications in an emergency at our sole discretion.
We reserve the right to charge the holder of any account found sending unsolicited e-mail a clean up fee. The clean up fee cost is left entirely to our discretion or that of a third party. All rights reserved.
4.) Payment Information
You agree to remit appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until, and unless you notify Impliweb Ltd of your desire to cancel any or all services received, those services will be billed on a recurring basis. We reserve the right to change the monthly or yearly payment amount and any other charges at anytime.
5.) Backups and Data Loss
Your use of the service is at your sole risk. We are in no way responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.
6.) Cancellation, Refunds and Transfers
We reserve the right to cancel or terminate your account at any time and for any reason. Customers may cancel at any time. We give you an unconditional 30 day money back guarantee on web hosting (but not the domain names). Only first-time accounts are eligible for a refund. If you have had an account with us in the past that has been cancelled but have signed up again, you will be ineligible for any refund. If you would like to transfer your web hosting account to another web hosting provider this can be done yourself at no charge. If you would like to transfer your domain to another domain registrar this can be done but there is a £15 transfer out fee.
7.) Resource Usage Users may not initiate the following:
a) Use 25% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems and these can include, but are not limited to: CGI scripts, FTP, PHP, HTTP, etc.
b) Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are allowed.
c) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
e) Run any gaming servers such as counter-strike, half-life, battlefield1492, etc.
8.) Bandwidth Usage.
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you originally purchased. Should your account exceed the allocated bandwidth we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package or terminate the account and/or charge you an additional fee for the overages. Unused bandwidth in any particular month cannot be carried forward to the next or subsequent months.
9.) Money back Guarantee
The 30 Day money back guarantee only applies to web hosting and not to any of the other services supplied by us. We reserve the right to refund a prorated amount or no refund at all.
10.) Price Change
We reserve the right to change prices listed on our site, and the right to increase or decrease the amount of resources given to the various hosting plans at any time.
The customer agrees that he/she/they shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against us, our agents, our customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by a customer, their agents, employees or assigns. The customer agrees to defend, indemnify and hold harmless any liabilities arising out of; (a) any injury to person or property caused by any products sold or otherwise distributed in connection with us; (b) any material supplied by the customer infringing or allegedly infringing on the proprietary rights of a third party; (c) copyright infringement and (d) any defective products sold to customers via our server.
We will not be held responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaim any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by us or our employees.
13.) Changes to the TOS
We reserve the right to revise the terms of service at any time and without prior notice.
By signing up or using any services provided by impliweb limited you agree to follow the terms of service listed above.